Account Manager, Account Manager,

Who We Are

Hello is a social-led, creative agency focused on redefining creative possibilities.

We use cultural understanding to go deep in community and build powerful insights for brands facing a rapidly changing world. We bring a start-up mentality to everything we do, along with social expertise and the backing of the world’s largest social media agency, We Are Social.

The company launched in Italy in 2019 and in the UK in 2021. We work with brands including TikTok, Pinterest, Vodafone, Amazon Prime Video, Amazon Prime Video Sport, Zalando, Zurich Insurance, Disney, McVitie’s, and more.

The Opportunity

Do you want the opportunity to truly shape your career and have a direct say in what your next opportunity looks like?

Do you want to have true autonomy to manage a large client?

Do you want to work for a growing business where you can shape the future direction of the agency?

We’re looking for an Account Manager to join our team at Hello to support growth on a number of key accounts. This is a very exciting role, shaping the social media presence of some of the world’s largest brands. You’ll live and breathe internet culture and understand what makes communities thrive around Movies & TV, Food, Sports, Gaming, Music, Entertainment and will have a strong understanding of and experience in creating content for channels like TikTok, Instagram, Pinterest. You will have experience working for an agency or brand.

Requirements

What You’ll Have Delivered Elsewhere

• Coordinated always on campaigns within given timelines, to budget and to the exceptionally high standard expected from our clients.
• Has managed, mentored, and developed small project teams, fostering teamwork and driving strong performance.
• Delivered high profile productions with talent to ensure smooth operations and meeting the expectations of the client.
• Sustained success with a client over an extended period of time (retained relationship / client growth).
• Successfully identified opportunities with existing clients that have turned into future briefs and helped to grow the account.
• Led teams across strategy, content and creative to deliver goals and measurable impact.
• Demonstrable social expertise, through drawing on your knowledge of trends, developments and new technology through a genuine passion for social and provide recommendations to clients that are adopted.
• Demonstrates a keen interest in and up to date knowledge of the creator economy, with an understanding of its dynamics, opportunities, and processes, including sourcing, outreach, negotiation, contracting, and financial reconciliation.

What Else Are We Looking For?

• Always takes full accountability for your results/deliverables.
• Experience working on a fast paced account.
• Being solutions-driven and be confident in vocalising them.
• Experience minimising the need for clients/stakeholders to escalate issues above me or to require unnecessary input from my colleagues.
• Will Contribute new ideas and points internally which are then taken forward/adopted.

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at Hello. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry, and we strive to truly be a workplace that represents, supports and advocates for ALL.

So let’s get to the good stuff, we offer all those things you would naturally expect: 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our Hello Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world!

But what’s life around here really like day-to-day? 

Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• “I value my manager; we have a good relationship”
• “We love to ‘get social’ with the people I work with”
• “Trusted to get on with a job, without ‘micro-management!”

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?